Thank you for ordering from our boutique.
We will replace or refund any item purchased in the kittys.london boutique that does not meet your expectations. To do so, submit your request within 30 days from the delivery date of the product. This date is determined by the courier tracking system. Please also remember that you will need to ship the products back from the same country to which they were originally delivered.
For more information, please see the full return procedure below.
Return of Fragrances
Unfortunately, fragrances are classified as hazardous goods for shipping purposes and cannot be returned by post. Please contact our Customer Service team and we will do what we can to help.
Return Procedure
Follow these steps to make a return or exchange:
1. Visit the online boutique at kittys.london.
If you are registered, you can find the "Returns and Exchanges" page in your account here: your account. Enter your email address to access your member area, select the order you would like to return or exchange, and tell us the reason. If you are not registered, please submit a request through our contact form.
2. Enter the pickup details for your return or exchange.
As soon as you have submitted your return request, we will email you a label to attach to the box to hand to the courier. Pickup will take place as soon as possible. If you have particular preferences for the day and time of pickup, please email us straight away with those details. Alternatively, you can drop off your return at one of the courier's pickup locations.
3. Prepare the package for your return.
Place the products you want to return or exchange in the same box they were shipped in. Make sure you have removed all labels from the previous shipment. If the outer box is too damaged, replace it with a similar box that provides adequate protection. Finally, close the package carefully and attach the courier shipping label. Any packaging and accessories must be returned in the original packaging.
4. Hand the package to the courier or take it to a drop-off point.
You can hand over your item on the day and time agreed with the courier, or bring it to the courier's drop-off point. Please note that each return request covers only products from the same order, so to return products from two different orders you will need to make two separate requests. You will have 15 days from authorisation of the return to send the products back. Once we receive them, all products are checked by quality control, and we will then confirm acceptance of your return.
If you have any questions, please contact our Customer Service team.